Assalammualaikum and a very Good Morning to
all readers –
Last week I was given a new assignment, which
was to make a phone survey. The survey
was on behalf of University Malaya Medical Research Centre about the usage of
portable headlight system. After I read all the details and information from
Madam Hazel’s email and was also briefed about what I supposed to do, I started
to search for information on Ear, Nose and Throat Clinic names, contact numbers
and other details.
After conducting a few searches, I got some
ENT Clinic information and wrote them down in the log book given to me. I was
also provided with a hand phone for making calls to the clinic. Before I
started to make calls, first of all I did a rough script of phone call so that
I wouldn’t forget what I needed to say for the next conversation.
The first ENT Clinic I called was
Paramesvaran ENT Clinic. My first experience was I felt very nervous; I
couldn’t speak properly and forgot what I needed to ask the caller. In the
beginning when I started to speak, I was very nervous and after I began the
conversation I forgot what I needed to ask. I started to lose my concentration
to speak. I was feeling down during the first few calls. However, after making
several calls and obtained some information, I felt better. I didn’t obtain all
the information like the address, fax number, name of the person I spoke to and
etc, like I should have.
This assignment is a new experience for me
and it is priceless because before this I have never made phone calls in
English. I take it as a positive experience, although sometimes I feel down and
loose my motivation. It doesn’t matter to me now because I know that I am
learning. The telephone survey assignment makes me realize that making mistakes
is a part of the learning process. We learn best by making mistakes: TRY &
ERROR! Humans by nature are NOT perfect. Nobody speaks a language perfectly and
neither should they. Yes, now I believe that EXPERINCE is the best teacher. All
I really need to do is always keep it up, be optimistic, passionate and keep a
high level of motivation and most importantly always have Allah S.W.T in our
remembrance.